Ticketing Support Specialist

PGA TOURTuesday, November 13, 20180 application(s)
Employer Name PGA TOUR
Job Title Ticketing Support Specialist
City Ponte Vedra Beach
State Florida
Country USA
Job Region South
Job Category Marketing & Sales
Research & Analytics
Strategy
Operations
Salary Range Based on experience
Job Reference 1903
Job Level Entry Level

Qualifications:

  • Bachelor’s degree required in Sports Administration, Business or a related field
  • Four years of experience in the computerized ticketing industry or related field required, experience in ticket management for a professional sports organization preferred
  • Archtics and Ticketmaster ticketing systems required
  • Salesforce/Kore CRM systems preferred, but not required
  • Required to work extended or irregular hours, including nights, weekends and holidays
  • Excellent communication, time management, organizational, and problem-solving skills
  • Ability to work well under pressure; and to meet established goals and deadlines
  • Must be comfortable interacting with the general public and co-workers in a fast-paced atmosphere
  • Knowledge of principles and practices of cashier and accounting procedures
  • Extensive Travel required
  • Proficient in Microsoft Office programs

Responsibilities: 

  • Provide day-to-day leadership, mentoring, and support for assigned tournaments, including ticket system support, customer service, event communication, and reporting
  • Maintain strong relationships with assigned tournament staff and Ticketmaster
  • Act as subject matter expert and owner of the Ticketmaster Archtics software
  • Work with assigned tournaments on event/package setup, ticket manifest buildout, reporting, invoicing, troubleshooting, and overall ticket operations
  • Assist sales team(s) at assigned tournaments with CRM integration and ticket fulfillment
  • Oversee event coordination for onsite support for the ticket office, will-call, advanced sales and gate setup for assigned tournaments
  • Lead and train event ticket staff and volunteers during assigned tournaments for will-call, gate, and ticket customer service
  • Assist in the development of ticket strategies and execute against each tournament’s unique strategic marketing plan
  • Align with analytics group to mine ticketing database for insights that will create incremental sales at each tournament
  • Develop analysis for insights on ticketing strategies
  • Support gathering, processing, and presenting analytics to relevant constituents (including tournaments and Senior Management)
  • Implement new ideas to improve the overall ticket operations at assigned tournaments
  • Special projects or other duties as assigned

Our benefits include:

  • Competitive wages including performance bonuses 
  • Medical/Dental/Life/Disability insurance 
  • Paid time off 
  • 401k plus employer match
  • Employer funded retirement plan 
  • Health Savings Account/Medical and Dependent Care Flexible Spending Accounts 
  • Wellness Program 

EOE/DFW

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