Operations Support Coordinator - Digital Product & Operations

PGA TOURMonday, April 29, 20190 application(s)
Employer Name PGA TOUR
Job Title Operations Support Coordinator - Digital Product & Operations
City Ponte Vedra Beach
State Florida
Country USA
Job Region South
Job Category Operations
Salary Range depends on experience
Job Reference 2194
Job Level Entry Level

Qualified candidates will have the following:

  • BA or BS degree in Computer Science or Management Information Systems
  • Experience with project management methodologies such as Agile or other project management practices used in iterative development environments is helpful but not required
  • Understanding and frequent use of digital products for platforms such as websites, mobile phones and tablets
  • Effective communication and collaboration skills
  • Knowledge of the PGA TOUR and the game of golf is helpful, but not required
  • Ability to work after hours, weekends and on-call shifts during non-standard hours when the need arises

Responsibilities:

  • Log website, mobile application, and other digital issues in ticketing system
  • Monitor ticketing system for incoming incidents, service, and change requests
  • Triage incoming tickets and route them appropriately
  • Troubleshoot and resolve incident tickets before escalating (if required)
  • Maintain good ticket hygiene and groom ticket backlog
  • Maintain Knowledge Articles used to triage and troubleshoot incidents
  • Create, maintain, and update operational Process Documentation
  • Facilitate Root Cause Analysis with development teams
  • Prepare Weekly Incident Review documentation
  • Work and resolve, route, or escalate service request tickets
  • Write test cases and perform quality assurance testing
  • Participate in weekly PGA TOUR Digital Operations & Support Team meetings
  • Assist with special projects or other duties as assigned

Our benefits include:

  • Competitive wages including performance bonuses
  • Medical/Dental/Life/Disability insurance
  • Paid time off
  • 401k plus employer match
  • Employer funded retirement plan
  • Health Savings Account/Medical and Dependent Care Flexible Spending Accounts
  • Wellness Program
  • Membership to TPC Sawgrass

EOE/DFW

 

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