Digital Operations Support Manager - Digital Product & Operations

PGA TOURThursday, November 7, 20190 application(s)
Employer Name PGA TOUR
Job Title Digital Operations Support Manager - Digital Product & Operations
City Ponte Vedra Beach
State Florida
Country USA
Job Region South
Job Category Information Technology
Salary Range Depends on experience
Job Reference 2416
Job Level Mid Level

Qualified candidates will have the following:

  • BA or BS degree in Computer Science or Management Information Systems. Master’s degree with a technology-related emphasis is helpful but not required
  • At least five years of managing a technical support team, which supported both internal tools (e.g. Content Management System) as well as consumer-facing products
  • Experience coordinating the efforts of multiple internal and external technical teams and products
  • Several years’ experience with digital products for platforms such as websites, mobile phones and tablets
  • Understanding of project management methodologies such as Agile or other project management practices used in iterative development environments
  • Effective communications and collaboration skills

 

Responsibilities:

  • Prepare Weekly Operations and Incident Management coverage schedule.
  • Facilitate Weekly Incident Review meetings.
  • Prepare and analyze weekly, monthly, quarterly and ad-hoc Operational Reporting.
  • Manage a small team of Operations Coordinators.
  • Provide Incident Management backup coverage when Coordinators take vacation or sick time.
  • Serve as a Point of Escalation when coordinators need assistance or if an incident is high profile or critical.
  • Serve as Operations Process Owner.
  • Participate in weekly Sprint Management and Product Planning meetings.
  • Develop and encourage staff to pursue new tasks and challenges related to overall departmental goals and objectives.
  • Contribute to departmental operations, including staffing, budget management/ cost containment, and internal communication.
  • Special projects or other duties as assigned.

 

Our benefits include:

  • Competitive wages including performance bonuses 
  • Medical/Dental/Life/Disability insurance 
  • Paid time off 
  • 401k plus employer match
  • Employer funded retirement plan 
  • Health Savings Account/Medical and Dependent Care Flexible Spending Accounts 
  • Wellness Program 
  • Membership to TPC Sawgrass  

EOE/DFW

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